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Shimano Recall

Shimano crankset recall

Shimano has issued a statement on the recall of certain of their cranksets owing to a potential crash hazard. The cranksets in question were manufactured prior to July 1, 2019. Possible consequences include the crankset seperating and injury.

We don't want our customers to ride on an unsafe crankset, therefore we're offering to examine and replace it at our flagship store if it's faulty.

Are you qualified for a free Shimano crankset replacement?

If you are unsure whether your Shimano crankset is defective, follow these steps.

Check the manufacturing date

The recall involves Shimano Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets manufactured prior to July 2019. The recalled models have printed ‘Ultegra’ or Dura Ace’ logos on the arm.

Check the production code

The affected models have the following two-letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.

If your crankset is faulty, please schedule an appointment with us at the CYKOM Store, and we will file a complaint on your behalf so that you can receive a replacement crankset, free of charge.